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A few details help us find your transaction.
Use the local time at the machine (Melbourne, Victoria). An approximate time is okay.
Please attach a photo. Video is optional — if it’s too large or you don’t have one now, submit your report and we’ll ask for it later if required. Avoid showing your full card details or other people.
You can submit without a video. If you couldn’t capture a photo, email support@robotretail.com.au so we can help you report it.
We’ll use these details to follow up on your report.
Only the last four digits, if known. Never share your full card number, expiry date, PIN or security code.
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